Tech Support

Below you can find an FAQ for technical issues related to OpenMind. We’ve included answers for users, followed below by answers for instructors and group leaders.

Users

Q. After signing up or logging in, I ended up on a different webpage.
A. You might have accidentally redirected to the GuidedTrack website:

To solve this:

1. Type https://openmindplatform.org/app-user in your URL bar, and hit enter:

2. Once you’ve signed up or logged in, you should see this page (the first page of the OpenMind program):

Q. My access code doesn't work.
A. Go to https://openmindplatform.org/app-user

1. Before being prompted to enter an access code, you’ll first be asked to create an account (or log in, if you already have one):

2. Click “Create an account” then create a password.

3. Once you’re signed in, you should see this page (the first page of the OpenMind program):

4. This is where you should enter the access code that was provided by your instructor or group leader.

If you don’t have an access code (if you’re an individual who wants to use OpenMind on your own), no problem—just leave that field blank and hit “Submit.”

Q. It says "This page is not set up to run this program."
A. If you’re using Private Browsing mode in Mozilla Firefox, you might see this:

Unfortunately, OpenMind is not currently set up to run in Private Browsing mode in Mozilla Firefox. You can use it outside of Private Browsing (just hit Ctrl+N to open a new browsing window), or in any other browser.

If the problem persists in other modes or browsers, please contact us at info@openmindplatform.org and we’ll be happy to help you resolve the issue.

Q. It says I have to confirm my account.
A. If you see this message:

Then you’ll need to confirm your account before you can continue using OpenMind. Check your inbox for an email from GuidedTrack.

Otherwise, you can click the blue text to confirm your account manually:

If you don’t receive the resent confirmation email, check your spam folder.

If you still can’t find it, it’s possible that your email provider is blocking some external messages (this is extremely rare, but might happen in a tightly regulated email network such as a school). Get in touch with your network’s IT support, and ask them to let emails from GuidedTrack through. In the meantime, you can contact us at info@openmindplatform.org and we can confirm your account manually.

Instructors / Group Leaders

Q. I want to create an access code for my class/cohort/group.
A. Go to https://openmindplatform.org/app-dashboard

1. First, you’ll be asked to create an account (or log in, if you already have one):

2. Click “Create an account” then create a password.

3. Once you’re signed in, you should see this page (the first page of the dashboard program):

4. Click “Start,” then follow the step-by-step instructions for setting up an access code.

Q. Do you have instructions for using OpenMind that I can send to my students/participants?
A. When you create an access code using the dashboard program, you’ll automatically be given instructions that you can share with your students or participants. You’ll also be able to receive those instructions in an email.

The instructions are:

  1. Go to the following link to access OpenMind: https://openmindplatform.org/app-user
  2. Create a username and password with GuidedTrack. This will enable you to save your progress and log in from different devices.
  3. After creating your username and password, you will be prompted to enter an access code. Enter: [insert your access code] (case sensitive).

Please note: OpenMind is divided into 5 interactive steps, each of which takes 10-25 minutes to complete.

Q. I already created an access code, but I want to change it.
A. If you’d like to make any changes to an existing access code, you can contact us at info@openmindplatform.org and we’ll be happy to help you.

If your issue isn’t listed here, please contact us at info@openmindplatform.org and we’ll be happy to help you!